This privacy policy explains how Fair Deal Solutions uses the personal data that we collect from you when you use our website.

Topics:
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing.
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies?
• Privacy policies of other websites.
• Changes to our privacy policy.
• How to contact us?
• How to contact the appropriate authorities?
 

What data do we collect?
Fair Deal Solutions collects the following data:
• Personal identification information (name, email address, phone number, etc.).

How do we collect your data?
You directly provide Fair Deal Solutions with most of the data we collect. We collect data and process data when you:
• Register online or place an order for our services.
• Voluntarily complete our information gathering questionnaire (“Information Tracker”), any customer survey or provide feedback to us by email, telephone or post.
• Use or view our website via your browser’s cookies.

How will we use your data?
Fair Deal Solutions collects your data so that we can:
• Assist you with your application for the Fair Deal Scheme.
• Process your order and manage your account.
• Email you with details of special offers on other products and services we think you might like.

If you agree, Fair Deal Solutions will share your data with our partner companies so that they may offer you their products and services namely, Investor Care Ltd. and Tisbury Ltd. trading as myUKpension.ie.

When Fair Deal Solutions processes your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Fair Deal Solutions securely stores your data at 128 Roebuck Road, Clonskeagh, Dublin 14 in locked metal cabinets and securely on the Cloud via our secure, password-protected computers.

Fair Deal Solutions will keep your data for a period of no longer than 2 years after receiving same.
Marketing

Fair Deal Solutions may wish to send you information about products and services of partner companies to which we are affiliated, namely, Investor Care Ltd. and Tisbury Ltd. trading as myUKpension.ie.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Fair Deal Solutions from contacting you for marketing purposes or giving your data to either of our above partner companies.

If you no longer wish to be contacted for marketing purposes, please send an email with the words “No more marketing” in the subject line to info@fairdealsolutions.ie.

What are your data protection rights?
Fair Deal Solutions would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – you have the right to request Fair Deal Solutions for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – you have the right to request that Fair Deal Solutions correct any information that you believe is inaccurate. You also have the right to request Fair Deal Solutions to complete information that you believe to be incomplete.

The right to erasure – you have the right to request Fair Deal Solutions to erase your personal data, under certain conditions.

The right to restrict processing – you have the right to request Fair Deal Solutions to restrict the processing of your personal data, under certain conditions.

The right to object to processing – you have the right to object to Fair Deal Solutions’ processing of your personal data, under certain conditions.

The right to data portability – you have the right to request that Fair Deal Solutions transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of the right, please contact us at our email on info@fairdealsolutions.ie or you can call us on 01-44 33 690 or you can write to us at: 128 Roebuck Road, Clonskeagh, Dublin D14 N6W8.

What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit a website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org

How do we use cookies?
Cookies are text files placed on your computer to collect standard internet log information and Fair Deal Solutions uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in.
• Understanding how you use our website.

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
• Functionality – Fair Deal Solutions uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Fair Deal Solutions uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Fair Deal Solutions sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How do manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
Fair Deal Solutions’ website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Fair Deal Solutions keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13th August 2024.

How to contact us
If you have any questions about Fair Deal Solutions’ privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us on:
Email us at: info@fairdealsolutions.ie
Call us on: 01-44 33 690
Or write to us at: 128 Roebuck Road, Clonskeagh, Dublin D14 N6W8.
 

How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that Fair Deal Solutions has not addressed your concern in a satisfactory manner, you may contact the Office of the Data Protection Commission by emailing: info@dataprotection.ie or by telephone at 01-7650100 or on 1800 437 737.